Frequently asked Questions
- Do you ship worldwide? Yes, we do
- Shipping insurance? The Insurance can be added without problems, it is payed by you.
- Other fees? TAX, VAT, Customs fees that may apply in your country are your responsibility.
- How much time until my guitar is ready? Delivery timing depends on various factors such as: instrument’s complexity, crafting materials availability, number of orders in progress in that period and non-predictable events which may delay the production process. It will be roughly estimated at the moment of the order confirmation, but it can’t be considered like a final deadline. Every custom instrument is unique and made with the maximum attention to the finest detail by one man only. So this work can be done only with the appropriate working time and without any kind of stress. Usually 4 to 5 month waiting on normal conditions.
- Can i change the specs while the buidling is started? Depends on the part you requested to be modfied you may be able to change some specifications.
- Do you have endorsement deals? No, but we are always open to relationships with artists, providing them good discounts.
- How do I pay for a guitar? Since you receive the pdf with all the information there you will be asked to pay a deposit of 30%, then you have two options: A) Pay the balance 15 days before the shipping. B) Pay monthly while the guitar is in production.
- What happens to my deposit if i want to cancel my order? The deposit is never refundable.
- Do you make bass guitars? Planning late 2021.
- My headstock cracked!( Not Gibson, thanks) All instruments are covered by 1 year warranty only to the original customer, in case of malfunctioning caused by defective parts or our faulty workmanship. The damaged products will be taken by our trusted courier directly to the customer domicile at our own expenses. If the problem is caused by usage wear or by a third part, warranty won’t be applied. Changes or modifications are not considered part of the warranty. Every dishonest behaviour of the customer with the purpose of cheating us determines the expiration of the warranty and can be persecuted by legal actions.