Terms and conditions
Welcome and thanks for visiting our website. The following terms and conditions are applied to all the orders without exceptions. Ronciswall Custom Guitars reserves the right, at its sole discretion, to revise these Terms of use by updating this posting without any notice. It is your responsibility to visit this page and review these Terms of use periodically for changes. The use of this website proves your agreement to our terms and conditions of use.
How to order, payment and shipping
To receive a quotation contact us at [email protected] or follow the form in the "Guitars" page. Quotations are free, without any obligation to buy and valid for 15 days. All the instruments have 5% included VAT added to the final price; no other fee (except for paypal fees) will be asked from us. For international shipment the customer pay the import fees related to his country. All the prices are in €uro; it’s your responsibility to convert them according to the currency used in your country. Signing the order form you automatically accept all the terms and conditions written on this page. After you submitted the order form an email will be sent to you and the order is fully placed when we receive the deposit payment. After the confirmation of the order we proceed to start working on your guitar at least after 2 weeks (apart when is clearly specified, i.e. waiting lists) to give you some further time to decide if you want to change some details of your guitar. The balance will be updated according to the new specifications. When we start working on your order it cannot be changed anymore. We accept payments with Bank Transfer or via Paypal adding a 5%. We usually ask for 30% deposit; if this don't work for a client we can discuss alternative plans. Deposit is never refundable, so if you want to cancel your build, for any reason, you loose your deposit or it can be used as a deposit for another guitar in future. Customers will be informed to pay the balance about two to four weeks before the guitar is complete. The invoice will be made when the guitar is ready to be shipped, but, if you want, at the moment of the first payment we can send you the invoice of the deposit. Any instrument not fully paid within one month of the completion is subject to immediate sale to cover costs without any notice and the customer will lose all rights to have it.
Delivery time
Delivery timing depends on various factors such as: instrument’s complexity, crafting materials availability, number of orders in progress in that period and non-predictable events which may delay the production process. It will be roughly estimated at the moment of the order confirmation, but it can’t be considered like a final deadline. Every custom instrument is unique and made with the maximum attention to the finest detail by one man only. So this work can be done only with the appropriate working time and without any kind of stress.
Warranty
All instruments are covered by a 1 years warranty only to the original customer. In case of malfunctioning caused by a defective part or our faulty workmanship the damaged products will be taken by our courier SDA/DHL directly to the customer domicile at our own expense, repaired and re shipped to the orignal customer. If the problem is caused by usage wear or by a third part, warranty won’t be applied. In case the instruments is damaged while being transported the notification of the status of both the package and the instrument inside must be notified within 1 days from the confirmation of the delivery of the provided tracking code. Any delay in the in the notification after this term determines the expiration of the warranty. Changes or modifications are not considered part of the warranty. Every dishonest behaviour of the customer with the purpose of cheating us determines the expiration of the warranty and can be persecuted by legal actions.
Welcome and thanks for visiting our website. The following terms and conditions are applied to all the orders without exceptions. Ronciswall Custom Guitars reserves the right, at its sole discretion, to revise these Terms of use by updating this posting without any notice. It is your responsibility to visit this page and review these Terms of use periodically for changes. The use of this website proves your agreement to our terms and conditions of use.
How to order, payment and shipping
To receive a quotation contact us at [email protected] or follow the form in the "Guitars" page. Quotations are free, without any obligation to buy and valid for 15 days. All the instruments have 5% included VAT added to the final price; no other fee (except for paypal fees) will be asked from us. For international shipment the customer pay the import fees related to his country. All the prices are in €uro; it’s your responsibility to convert them according to the currency used in your country. Signing the order form you automatically accept all the terms and conditions written on this page. After you submitted the order form an email will be sent to you and the order is fully placed when we receive the deposit payment. After the confirmation of the order we proceed to start working on your guitar at least after 2 weeks (apart when is clearly specified, i.e. waiting lists) to give you some further time to decide if you want to change some details of your guitar. The balance will be updated according to the new specifications. When we start working on your order it cannot be changed anymore. We accept payments with Bank Transfer or via Paypal adding a 5%. We usually ask for 30% deposit; if this don't work for a client we can discuss alternative plans. Deposit is never refundable, so if you want to cancel your build, for any reason, you loose your deposit or it can be used as a deposit for another guitar in future. Customers will be informed to pay the balance about two to four weeks before the guitar is complete. The invoice will be made when the guitar is ready to be shipped, but, if you want, at the moment of the first payment we can send you the invoice of the deposit. Any instrument not fully paid within one month of the completion is subject to immediate sale to cover costs without any notice and the customer will lose all rights to have it.
Delivery time
Delivery timing depends on various factors such as: instrument’s complexity, crafting materials availability, number of orders in progress in that period and non-predictable events which may delay the production process. It will be roughly estimated at the moment of the order confirmation, but it can’t be considered like a final deadline. Every custom instrument is unique and made with the maximum attention to the finest detail by one man only. So this work can be done only with the appropriate working time and without any kind of stress.
Warranty
All instruments are covered by a 1 years warranty only to the original customer. In case of malfunctioning caused by a defective part or our faulty workmanship the damaged products will be taken by our courier SDA/DHL directly to the customer domicile at our own expense, repaired and re shipped to the orignal customer. If the problem is caused by usage wear or by a third part, warranty won’t be applied. In case the instruments is damaged while being transported the notification of the status of both the package and the instrument inside must be notified within 1 days from the confirmation of the delivery of the provided tracking code. Any delay in the in the notification after this term determines the expiration of the warranty. Changes or modifications are not considered part of the warranty. Every dishonest behaviour of the customer with the purpose of cheating us determines the expiration of the warranty and can be persecuted by legal actions.